Module 1 – A standardized approach to KPIs

The World of KPIs

• Challenges in performance measurement;
• The value added by KPIs;
• KPIs concept map;
• Governance;
• Organizational levels.

Understanding KPIs

• KPI related terminology;
• SMART objectives decomposed by specific criteria;
• KPI lifecycle.

KPI typology

• Leading vs. lagging KPIs;
• Qualitative vs. quantitative KPIs;
• Efficiency vs. effectiveness KPIs.

KPI Taxonomy

• Interdisciplinary systemic worldview;
• KPI use case scenarios;
• KPI DNA map.

Module 2 – KPI selection and target setting

KPI selection

• KPI selection for organizational scorecard;
• KPI selection sources;
• KPI selection techniques.

KPI Alignment

• KPI alignment approaches
• KPI selection for corporate scorecard;
• KPIs cascaded to functional area.

KPI documentation

• KPI documentation form functions;
• KPI documentation form design;
• KPI documentation process;
• Organizational KPI libraries.

Working with targets

• Target setting process;
• Targets in practice;
• Challenges in working with targets;
• Negative behaviors when setting targets.

Module 3 – Data gathering and visualization

Data gathering

• Data quality dimensions;
• KPI reporting data sources;
• KPI activation tools;
• KPI activation techniques;
• Working with data custodians;
• Data collection methods.

Data visualization

• Guidelines to designing efficient templates;
• Usability in terms of visual design.

Working with data custodians

• Guidelines to designing efficient templates;
• Usability in terms of visual design;
• Scorecard and dashboard design.

Review & Certification Exam

• Course review;
• Certification Exam.