WHO SHOULD DO

• Members of the service sector who need familiarity with the Lean Six Sigma process and basic process improvement tools;
• Individuals who are on teams and in organizations that are beginning to deploy Six Sigma,
• One who is looking to be a member of the Six Sigma Project.

EXAM SYLLABUS

• Introduction
• Higher Standards for Higher Performance
• Lean Six Sigma Defined
• Input Determines Output
• Success Stories
• The 99.9% Problem
• The Sigma Level
• Calculating the Sigma Level – Toolset  
• DNA of a Champion
• Lean Six Sigma Framework
• DMAIC ? The Lean Six Sigma Improvement Process
• Lean and DMAIC
• Organizing for Success
• Working Relationships
• Tools for Improvement ­ Define and Measure
• Project Charter Toolset  
• Process Mapping  
• Process Mapping (SIPOC) Toolset  
• Process Flow Charts and Swim Lanes  
• Value?Added Flow Charts  
• Affinity Diagram Toolset  
• CTQC Tree Diagram Toolset  
• Voice Of The Customer As Specifications  
• DEFINE Progress Review  
• Measurement & Metrics  
• Trend Chart Toolset  
• Histogram Toolset  
• Quantifying Process Variability  
• SPC ? Introduction and Background  
• X and Moving Range Charts ? Toolset  
• Pareto Chart Toolset  
• MEASURE ? Progress Review  
• Tools for Improvement ­ Analyze, Improve, and Control 
• Cause & Effect Diagram Toolset  
• 5?Why, 1?How  
• Scatter Plot Toolset  
• ANALYZE ? Progress Review  
• FMEA Toolset  
• Brainstorming  
• Prioritizing and Selecting a Solution  
• Piloting a Solution  
• IMPROVE ? Progress Review  
• Control Plan  
• Standardized Work ? Documenting ProcessChanges  
• CONTROL ? Progress Review  
• SESSION 3 ? Exercises and Quiz  
• Course Completion

EXAM INFORMATION

• Exam Duration: 90 Min
• Exam Format: 60 Multiple Choice Question
• Exam Pass Mark: 80% 
• Electronic Devices Permitted: No
• Open Book: No